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Known issues

Features of mobile data collection or project authoring that don't behave as expected or intended, as well as any potential solutions or workarounds, are described.

To report or learn more about bugs in QuickCapture, visit Support.

Mobile workers

Project authors

Decimal commas cannot be entered on some Samsung devices.

The default numerical keyboard on some Samsung devices does not support decimal commas. This means that it is not possible to enter a decimal antenna height or geoid separation value when configuring an external GNSS receiver. This problem only occurs with the default keyboard provided on some Samsung devices and can be avoided by using a keyboard that does support decimal commas.

Submission errors may occur due to invalid data values configured in the project.

Default values that are larger than the field length, use of the multiline user input on fields that are smaller than 255 characters, or required fields that do not have a value may be the cause of submission errors when the project is used in the mobile app. Contact your project author to update the project in the designer.

Records cannot be captured when QuickCapture is running in the background on Android Q.

On Android Q devices, to allow capture of records when QuickCapture is running in the background, you must choose Allow all the time for the Allow to access this device's location setting. If you chose a different option when prompted, you can change your response to this question by going to Settings > Privacy > Permission manager > Location, choosing QuickCapture, and then choosing Allow all the time.

Error message Waiting for location displayed when returning the mobile app from background on iOS 13.

On iOS 13 devices, to allow capture of records when QuickCapture is running in the background, you must choose While using the App for the Allow location access setting. If you chose a different option when prompted, you can change your response to this question by going to Settings > Privacy > Location Services, choosing QuickCapture, and then choosing While using the app.

Emojis cannot be used in a field name.

Although a feature service can be created that contains emojis in field names, data cannot be submitted to the feature service with any tool.

Cannot update the data source of a button.

If the layer referenced by a button is unshared or deleted, the data source for that button cannot be updated. This issue can only be fixed by resharing the service or editing the project JSON to remove the reference.

Field lengths are not validated in the designer.

The designer does not check if values entered on the data tab meet field length requirements. If the default value is too large or the wrong data type, submission errors may occur when the project is used in the mobile app.

Required fields are not validated in the designer.

The designer does not check if layers used in a project have required fields. If a layer has required fields, and no default value has been set in the designer, submission errors may occur when the project is used in the mobile app.

Text fields that are populated from a multiline user input must be 255 characters long.

The multiline user input assumes that any field being updated is 255 characters long. If a multiline user input is used to update a text field that is smaller than this, submission errors may occur when the project is used in the mobile app.

Nonfederated services require credentials to be saved in the item.

The web designer and mobile app only support nonfederated services if the service has been secured with token-based security, and credentials have been saved into the corresponding item that it was added to.